Privacy and legal info
At ArtyCraftz, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact our customer support team, or use our services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
Depending on how you interact with ArtyCraftz, we may collect:
Personal Information
- Name
- Billing and shipping address
- Email address
- Mobile number
- Order details
- Payment-related information
- Communication with our customer support team
We do not intend to collect more personal information than is reasonably necessary for the purpose for which it is being used.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Website activity and interaction data
This information may be collected through cookies, analytics tools, advertising technologies, and similar technologies.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Confirm orders and payments.
- Provide customer support.
- Process returns, replacements and refunds.
- Communicate with you about your orders.
- Respond to your enquiries.
- Prevent fraud and misuse.
- Improve our website, products and services.
- Understand website usage and customer behaviour.
- Provide relevant marketing communications where permitted.
- Comply with applicable legal and regulatory requirements.
We process personal data only for lawful purposes and in accordance with applicable law. The Digital Personal Data Protection Act, 2023 establishes requirements concerning lawful processing and notice to individuals whose personal data is processed.
3. Payments
Payments made through our website may be processed by third-party payment service providers.
ArtyCraftz does not normally receive or store your complete card, banking or other payment credentials.
Payment information is handled by the relevant payment service provider according to its own privacy and security practices.
4. Cookies and Similar Technologies
ArtyCraftz may use cookies and similar technologies to:
Keep the website functioning properly.
Remember preferences.
Understand website traffic.
Measure advertising performance.
Improve website experience.
Provide relevant advertising where permitted.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.
5. Analytics and Advertising
We may use services such as Google Analytics, Google Ads, Meta or other technology providers to understand website activity and measure advertising performance.
These services may collect information about website visits, interactions and advertising activity in accordance with their respective policies.
We use such information to understand which marketing activities are effective and to improve our products and website.
6. Sharing of Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Courier and logistics partners
- Payment processors
- Shopify and technology service providers
- Website and analytics providers
- Advertising platforms
- Customer support service providers
- Professional advisers where necessary
- Government or regulatory authorities where required by law
We do not sell your personal information as a product to third parties.
Service providers may process information only for purposes relevant to providing their services to ArtyCraftz and subject to applicable contractual, security and legal requirements.
7. Order and Delivery Information
To deliver your order, we may need to provide relevant information such as your name, mobile number and delivery address to our logistics or courier partners.
This information is used for order fulfilment and delivery.
8. Marketing Communications
Where permitted by applicable law, ArtyCraftz may send promotional communications about:
New products
Offers
Festive collections
Corporate gifting
Special promotions
You can request to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may still receive essential service communications relating to orders, payments, refunds, delivery or account activity.
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
Processing orders
Customer service
Accounting and tax requirements
Legal and regulatory compliance
Resolving disputes
Preventing fraud
Maintaining appropriate business records
The applicable retention period may vary depending on the type of information and the legal or business requirement involved.
11. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal data, including rights relating to:
Access to information about the processing of your personal data.
Correction of inaccurate personal information.
Withdrawal of consent where processing is based on consent.
Erasure or deletion where applicable.
Grievance redressal.
The exact availability and scope of these rights may depend on applicable law and the circumstances of processing.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
ArtyCraftz is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. International Customers
If you purchase from ArtyCraftz from outside India, your personal information may be processed or transferred as necessary to fulfil your order and provide our services.
International customers may have additional rights under the laws applicable to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or services.
The updated policy will be published on this page with a revised effective date.
16. Contact Us
If you have questions about this Privacy Policy, wish to raise a privacy-related concern, or want to exercise a privacy right available to you, please contact us.
ArtyCraftz
Website: https://artycraftz.com
Email: info@artycraftz.com
Grievance / Privacy Contact
Name: Rukmini
Email: info@artycraftz.com
Phone: 89046 04705
We aim to handle privacy-related requests and grievances in accordance with applicable law.
Our Privacy Commitment
At ArtyCraftz, we believe that shopping online should be simple, transparent and trustworthy.
We collect and use personal information to provide our services, fulfil orders, support our customers and improve your experience while respecting your privacy and complying with applicable law.