Return & Refund Policy
At ArtyCraftz, we carefully inspect and pack our products before dispatch. If you receive a damaged or incorrect product, please contact us within 3 days (72 hours) of delivery so that we can assist you with the return and refund process.
Return Window
Return requests must be submitted within 3 days (72 hours) from the date of delivery.
Requests submitted after 3 days may not be accepted.
Eligible Returns
Returns are accepted in the following situations:
You received a product different from the product ordered.
The product was damaged during transit.
The product has a manufacturing or product defect, where applicable.
For damaged or incorrect products, please contact ArtyCraftz within 3 days of delivery.
How to Request a Return
Please contact us within 3 days of delivery through:
Email: info@artycraftz.com
Phone: +91 89046 04705
Support hours: 11:00 AM – 5:00 PM
For damaged products, please provide:
Clear photographs of the outer package
Clear photographs of the damaged product
Close-up photographs showing the damage
A video of the package/product being opened, where available
Your order number
We may request additional information or photographs to verify the issue.
Return Pickup
For an approved return, ArtyCraftz will arrange the return pickup from the delivery address.
Customers should keep the product in its original packaging and in suitable condition until the return pickup is completed.
Return Shipping Charges
Damaged or Incorrect Products
If you receive a damaged or incorrect product and the return is approved, ArtyCraftz will bear the return shipping/pickup cost.
Other Approved Returns
For other returns approved by ArtyCraftz, any applicable return shipping or handling charges will be communicated to the customer before the return is processed.
Products That Cannot Be Returned
Returns may not be accepted when:
The return request is made after the 3-day return window.
The product has been used, altered, damaged or mishandled after delivery.
Price tags, stickers, labels, holograms or other original product markings have been removed or damaged.
The product is returned without its original packaging where the packaging is required for safe return.
The customer simply changes their mind after receiving the product.
The product has been customized or made specifically according to the customer's requirements, where applicable.
Handmade Product Variations
Many ArtyCraftz products are handcrafted. Minor variations in colour, texture, pattern, shape, size or finish may occur between the product received and the images shown on the website.
Such minor handmade variations are not considered product damage or defects.
Refunds
For an approved return, the refund will be processed after the returned product is received and inspected by ArtyCraftz.
Once the return is approved, the refund will be processed within 7 working days.
The time taken for the refunded amount to appear in the customer's bank account or payment method may vary depending on the payment provider or bank.
Refund Amount
For an approved return due to a damaged or incorrect product, ArtyCraftz will process the applicable refund according to the order and payment method.
Original shipping charges are non-refundable, except where required by applicable law or where ArtyCraftz confirms otherwise for an incorrect or damaged product.
Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, dispatched or shipped may not be eligible for cancellation.
Any applicable cancellation or restocking charges will be communicated before the cancellation is processed.
One-of-a-Kind and Customized Products
For one-of-a-kind or customized products, replacement availability may vary. If an identical replacement cannot be provided, ArtyCraftz will communicate the available resolution to the customer.
Contact Us
For return or refund assistance, please contact:
ArtyCraftz
Email: info@artycraftz.com
Phone: +91 89046 04705
Support hours: 11:00 AM – 5:00 PM