Refund policy

In short details:

  • Return Policy: 3 days window (72 hours)
  • Refund Policy: 5-7 working days

Return Policy (3-Day Window)

At ArtyCraftz.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 3 days from the date of delivery, in accordance with our return policy outlined below.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Return request must be initiated within 3 calendar days of receiving the item.
  • The item must be unused, unwashed, and in the original condition and packaging with all tags, labels, and accessories intact.
  • Proof of purchase (order confirmation, invoice, or receipt) must be provided.

Items Not Eligible for Return

The following items cannot be returned unless they are damaged or defective upon delivery:

  • Personalized or custom-made products
  • Gift cards or downloadable software products
  • Items marked as “Final Sale” or “Non-returnable”

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@artycraftz.com or call/WhatsApp +91 9035505419 within 3 days of receiving your item.
  2. Provide your order number, item(s) to be returned, and reason for return.
  3. Our team will provide you with return instructions and, if applicable, a return shipping label.

Return Shipping

  • If the return is due to our error (wrong item, damaged, or defective), return shipping will be covered by us.
  • If the return is due to customer preference (e.g., changed mind), return shipping must be arranged and paid by the customer.

Refunds

  • Once we receive and inspect the returned item(s), we will notify you of the approval of your refund.
  • If approved, your refund will be processed within 5–7 business days to your original method of payment.
  • Shipping costs (if any) are non-refundable, unless the item was delivered damaged or incorrectly.

Exchanges

Yes, we do offer in-direct exchanges at this time. If you need a different item, please return your original order for a refund and place a new order.

Contact Us

For any questions or assistance regarding your return, please contact our customer support:

  • Email: info@artycraftz.com
  • Phone: +91 9035505419
  • Hours: Mon–Fri, 11 AM – 5 PM IST