International Shipping FAQs

International Orders – Payment & Delivery FAQs

1. What payment methods do you accept for international orders?

We accept all major international payment methods including:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • PayPal (for secure global transactions)
  • Razorpay (supports multiple currencies and international cards)

All payments are processed through secure, encrypted gateways to ensure your data is protected.

2. Will I be charged in my local currency?

Payments are typically processed in INR (Indian Rupees). However, your bank or payment provider will automatically convert the amount into your local currency based on the current exchange rate.
Note: Your bank may apply a small foreign transaction fee.

3. How much does international shipping cost?

Shipping charges depend on Delivery location, Product size & weight, Order value. You can Check the exact shipping cost through our email or WhatsApp support, before making payment.

4. How long does delivery take for international orders?

Estimated delivery timelines:
Standard Shipping: 15-25 business days
Express Shipping: 7–15 business days
Delivery times may vary depending on customs clearance and local courier services in your country.

5. Do you provide tracking for international shipments?

Yes! Once your order is shipped, you will receive a tracking number via email or WhatsApp, allowing you to track your order in real time.

6. Will I have to pay customs duties or import taxes?

Yes, international orders may be subject to Customs duties, Import taxes, VAT or local charges. These fees are determined by your country’s customs authorities and must be paid by the customer upon delivery.

7. What happens if my package is delayed in customs?

Customs processing is beyond our control, but we Provide all necessary documentation and assist you with tracking and updates. If needed, we will guide you on how to clear your shipment smoothly.

8. Do you ship worldwide?

Yes, we ship to most countries across: the USA, the UK, Canada, UAE, Australia, Europe & Asia. If your country is not listed at checkout, please contact us—we’ll try to arrange shipping.

9. Is my order safely packaged for international delivery?

Absolutely. We use Strong export-quality packaging, Protective cushioning (especially for fragile decor items), & Secure sealing to prevent damage. Your order is packed to withstand long-distance shipping.

10. What if my order arrives damaged?

In the rare case of damage, Contact us within 48 hours of delivery, Share photos/videos of the product and packaging. We will arrange a replacement or resolution quickly.

11. Can I cancel or modify my international order?

Orders can only be modified or canceled within 12–24 hours of placing them. Once shipped, changes are not possible.

12. Do you offer returns or refunds for international orders?

Due to high shipping costs, international returns are limited. However for damaged or incorrect items are eligible for replacement/refund. Please contact our support team for assistance

13. How can I contact support for international orders?

You can reach us through:-
Email: info@artycraftz.com
WhatsApp: +91 8904604705
Our team responds within 24 hours.

14. Why hasn’t my order been processed yet?

Your order will be processed only after the payment has been successfully completed and settled. If your payment is still pending or under verification, there may be a slight delay in processing your order.

15. What does “payment settlement” mean?

Payment settlement is the process where your bank or payment provider confirms and transfers the payment to us. This usually happens within a few minutes, but in some cases may take longer depending on the payment method.

16. My payment is done but order is not confirmed. What should I do?

If your payment has been completed but your order is not yet confirmed:

  • Please wait a few minutes for the payment to reflect
  • Check your email/WhatsApp for confirmation
  • Contact our support team if the issue persists

17. Can my order be delayed due to payment issues?

Yes, orders cannot be processed or shipped until the payment is successfully settled. Any delay in payment confirmation may delay order processing.