Order Cancellation Policy

Order Cancellation Policy

At ArtyCraftz, we process orders as quickly as possible to ensure fast delivery. We understand that plans change, and you may need to cancel an order. Please review our detailed cancellation terms below.

Cancellation Window & Eligibility

Before Shipment (Standard Orders)
Timeframe: Orders can be canceled free of charge within 12 to 24 hours of placement, provided the order has not been packed or handed over to our shipping partner.

Outcome: You will receive a 100% full refund to your original payment method, or store credit upon request.

After Shipment
Once an item has been dispatched or handed to our courier partner, it cannot be canceled.

If you no longer wish to keep the order, you may refuse delivery upon arrival or initiate a return under our Return & Refund Policy once the package is delivered. (Note: Return shipping fees or restocking fees may apply in this case).

Non-Cancelable Items

The following items are excluded from standard cancellations once order processing begins:

  • Customized or Personalized Items: Made-to-order, customized, or bespoke products cannot be canceled once production has started (typically 2 hours after order placement).
  • Clearance / Final Sale Items: Products marked as "Final Sale" or "Non-Returnable" at checkout.

Refund Processing for Canceled Orders

  • Processing Time: Once a cancellation request is confirmed, refunds are initiated immediately by our billing team and processed within 3-5 business days.
  • Posting Time: Depending on your financial institution, funds usually reflect in your account within 7 to 10 business days.
  • Method: Refunds will be credited exclusively back to the original method of payment used during checkout.

Cancellations Initiated by ArtyCraftz

We reserve the right to cancel an order at any time due to:

  1. Unforeseen Stock Shortages: Inability to fulfill the item due to damaged or out-of-stock inventory.
  2. Pricing or Listing Errors: Unintentional errors in item descriptions or pricing on our storefront.
  3. Payment Issues / Fraud Prevention: Orders flagged as potentially fraudulent or failing payment verification checks.
  4. Unreachable Shipping Address: Inability to verify or deliver to the address provided.

In any such instance, you will be notified immediately via email and issued a full refund.

Need Help?

For questions regarding order status or urgent cancellation inquiries, please reach out to us:

  • Email: info@artycraftz.com
  • Hours: Monday – Friday, 10:00 AM – 5:00 PM IST